Privacy Policy

1. Introduction

Welcome to Imos Pizza ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, use our mobile application, place orders, or interact with our services.

This policy applies to all users of our services, including customers who order online, visit our restaurants, participate in our loyalty programs, or interact with us through various channels. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when using our services:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, purchase history, order preferences
• Order Information: Food preferences, dietary restrictions, allergen information, special instructions
• Payment Information: Credit card details, billing information (processed securely through encrypted systems)
• Dining Preferences: Favorite orders, spice preferences, dietary requirements (vegan, vegetarian, halal, kosher, gluten-free)
• Reservation Details: Table booking information, party size, special occasions
• Catering Information: Event details, guest count, menu preferences, delivery requirements
• Loyalty Program Data: Points balance, rewards history, membership tier
• Contact Form Submissions: Feedback, complaints, inquiries, reviews and ratings
• Marketing Preferences: Communication preferences, promotional opt-ins

2.2 Information Automatically Collected

When you use our services, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Data: Approximate location based on IP address for delivery services
• Cookie Information: Session IDs, user preferences, authentication tokens
• Performance Data: Page load times, error reports, system performance metrics

2.3 Information from Third Parties

We may receive information about you from external sources:

• Social Media Platforms: If you connect your social media accounts or sign up through social login
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location information
• Marketing Partners: Campaign performance data and customer insights
• Data Aggregators: Publicly available information to enhance our services

3. How We Use Your Information

3.1 Service Provision

We use your information to provide our core services:

• Order Processing: Preparing, cooking, and fulfilling your food orders
• Delivery Services: Coordinating delivery to your specified address
• Account Management: Creating and maintaining your user account
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing feedback to enhance our food quality and service
• Personalization: Customizing your experience based on preferences and order history

3.2 Communication

We communicate with you for service-related purposes:

• Order Notifications: Confirmation emails, preparation updates, delivery tracking
• Account Updates: Security notifications, profile changes, password resets
• Customer Support: Responses to your inquiries and support requests
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)

3.3 Marketing and Analytics

To improve our services and provide relevant offers:

• Personalized Marketing: Tailored promotions based on your preferences and order history
• Website Analytics: Understanding user behavior to optimize our digital platforms
• Campaign Measurement: Evaluating the effectiveness of our marketing efforts
• Market Research: Developing new menu items and services based on customer preferences
• Loyalty Programs: Managing rewards, points, and special member benefits

3.4 Legal Compliance and Security

We process information to meet legal obligations and ensure security:

• Legal Compliance: Meeting regulatory requirements, tax obligations, health department standards
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Security Protection: Safeguarding our systems, customers, and business operations
• Dispute Resolution: Handling complaints, refund requests, and legal disputes
• Emergency Situations: Responding to health emergencies or food safety incidents

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers:

• Payment Processors: Secure handling of credit card transactions and payment verification
• Delivery Companies: Coordinating food delivery to your address
• Cloud Storage Providers: Secure storage and backup of your data
• Email Services: Sending order confirmations, promotional emails, and updates
• Analytics Platforms: Website performance analysis and user behavior insights
• Customer Support Tools: Managing customer inquiries and support tickets

4.2 Legal Requirements

We may disclose information when required by law:

• Court Orders: Complying with subpoenas, warrants, and judicial proceedings
• Government Requests: Responding to lawful requests from regulatory authorities
• Legal Protection: Defending our rights, property, and the safety of our customers
• Emergency Situations: Protecting against imminent harm to persons or property
• Regulatory Compliance: Meeting health department, tax, and business licensing requirements

4.3 Business Transfers

In the event of corporate changes:

• Mergers and Acquisitions: Your information may be transferred to new owners
• Asset Sales: Customer data may be included in business asset transfers
• Bankruptcy Proceedings: Information may be treated as a business asset
• Customer Notification: We will notify you before any transfer occurs
• Policy Compliance: New owners must comply with existing privacy commitments

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Sharing reviews or testimonials (with your permission)
• Participating in joint marketing campaigns
• Integration with third-party apps or services you choose to connect

5. Data Security

5.1 Technical Security Measures

We implement robust technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission and storage
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Restricted access on a need-to-know basis with multi-factor authentication
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backups: Regular secure backups with encryption and offsite storage
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Security Measures

Our internal processes ensure data protection:

• Employee Training: Regular security awareness and data protection training
• Access Management: Strict procedures for granting and revoking system access
• Confidentiality Agreements: All staff and contractors sign comprehensive NDAs
• Incident Response: Detailed procedures for handling security breaches
• Security Audits: Regular internal and external security assessments
• Data Minimization: Collecting and retaining only necessary information

5.3 Your Security Responsibilities

You can help protect your information by:

• Strong Passwords: Using unique, complex passwords for your account
• Account Security: Not sharing your login credentials with others
• Safe Browsing: Logging out on shared or public computers
• Email Vigilance: Being cautious of phishing emails and suspicious links
• Prompt Reporting: Immediately reporting any unauthorized account access

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site usage.

Tracking Technologies We Use

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Ad performance measurement and audience building
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences in your browser
• Session Storage: Temporary data for single browsing sessions

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View which cookies are stored on your device
• Delete existing cookies
• Block cookies from specific sites
• Block all cookies (note: this may affect site functionality)
• Receive notifications when cookies are set

7. Your Rights (GDPR/CCPA Compliance)

You have important rights regarding your personal information. We are committed to honoring these rights regardless of your location.

• Right of Access: Request a copy of all personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing, especially for marketing purposes
• Right Against Automated Decision-Making: Not be subject to automated decisions that significantly affect you

How to Exercise Your Rights

To exercise any of these rights, you can:

• Email us at [email protected]
• Call us at +1 303-455-9463
• Use our online contact form
• Visit us in person at any of our locations

8. Children's Privacy

Protecting children's privacy is important to us. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

Our Children's Privacy Practices

• Age Restriction: Our online ordering and account creation services require users to be at least 16 years old
• No Intentional Collection: We do not deliberately collect or solicit personal information from children
• Parental Notification: If we become aware that we have collected information from a child under 16, we will promptly delete it
• Parental Rights: Parents can contact us to request deletion of their child's information

9. International Data Transfers

We may transfer your personal information to countries outside your residence for processing and storage. We ensure appropriate safeguards are in place for these transfers.

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries with adequate data protection laws (EU-Japan, EU-Canada)
• Standard Contractual Clauses: EU Commission-approved contracts for international transfers
• Data Processing Agreements: Comprehensive contracts with all international service providers
• Security Measures: Encryption, access controls, and monitoring for all international transfers
• Compliance Audits: Regular assessments of international partners' data protection practices

9.2 Transfer Destinations

Your information may be transferred to and processed in:

• United States: Cloud storage, payment processing, customer support
• European Union: Data analytics, marketing services, compliance
• Other Countries: As necessary for service provision with appropriate safeguards

10. Data Retention Periods

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal:

• Electronic Deletion: Complete removal from all systems with overwriting
• Physical Destruction: Secure shredding of physical documents
• Backup Removal: Deletion from all backup systems and archives
• Documentation: Maintaining records of disposal for compliance

11. Third-Party Links and Services

Our website and services may contain links to external websites and integrate with third-party services. This privacy policy does not apply to these external sites.

Important Notes About Third-Party Links

• External Links: Our site may link to restaurant review sites, food blogs, social media platforms, and partner websites
• No Responsibility: We are not responsible for the privacy practices or content of third-party websites
• Independent Policies: Each third-party site has its own privacy policy and terms of use
• User Responsibility: Please review the privacy policies of any third-party sites before providing information
• Social Media: Interactions on social media platforms are governed by their respective privacy policies

12. Policy Changes

12.1 How We Notify You of Changes

We may update this privacy policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent notification on our homepage and privacy policy page
• Email Notification: Direct email to all registered users for significant changes
• Account Dashboard: Pop-up notification when you log into your account
• App Notifications: Push notifications through our mobile application
• Consent Requests: Explicit consent requirements for material changes affecting your rights

12.2 Staying Informed

To stay updated on policy changes:

• Check Regularly: The latest version is always available on our website
• Review Dates: Check the "Last Updated" date at the top of this policy
• Continued Use: Your continued use of our services constitutes acceptance of policy updates
• Discontinuation Rights: If you disagree with changes, you can stop using our services

13. Contact Information

Response Commitment

We are committed to responding to all privacy-related inquiries within 3 business days. For complex matters, we may need additional time but will keep you informed of our progress.

13.1 Filing Complaints

If you have concerns about our privacy practices:

• Contact Us First: We encourage you to contact us directly so we can address your concerns
• Supervisory Authority: If you're not satisfied with our response, you can contact your local data protection authority
• State Agencies: US residents can contact their state attorney general's office
• Federal Trade Commission: File complaints at ftc.gov/complaint

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent to receive marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact us directly to update your preferences
• Phone Request: Call +1 303-455-9463 to opt out
• Written Request: Send a written request to our physical address

14.2 Account Deletion Process

To permanently delete your account and associated data:

1. Login to Your Account: Access your account dashboard
2. Account Settings: Navigate to privacy or account management section
3. Deletion Request: Submit a deletion request through the provided form
4. Confirmation: Confirm your identity and deletion request
5. Processing Time: Allow up to 30 days for complete data removal
6. Legal Retention: Note that some data may be retained for legal compliance

15. Conclusion

At Imos Pizza, we are committed to protecting your privacy and maintaining your trust. This privacy policy reflects our dedication to transparency and responsible data handling. We believe that protecting your personal information is fundamental to providing you with exceptional service and building lasting relationships with our customers.

We understand that privacy is not a one-time consideration but an ongoing commitment. As technology evolves and our services expand, we will continue to review and update our privacy practices to ensure they meet the highest standards of protection and transparency.

Your trust is important to us, and we are here to address any questions or concerns you may have about how we handle your personal information. We encourage you to reach out to us if you need clarification on any aspect of this policy or our privacy practices.

Thank you for choosing Imos Pizza. We look forward to serving you while maintaining the highest standards of privacy protection.