Terms of Service

1. INTRODUCTION AND ACCEPTANCE

Welcome to Imos Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Imos Pizza regarding your access to and use of our website, mobile application, online ordering platform, food delivery services, and all related services (collectively, the "Services").

By accessing, browsing, or using our Services in any manner, including placing orders, creating accounts, or engaging with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account credentials
• Comply with all applicable laws and regulations

1.2 Account Responsibility

You are fully responsible for all activities that occur under your account, including unauthorized access resulting from your failure to maintain account security. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Modified" date. Your continued use of our Services after any modifications constitutes acceptance of the updated Terms.

2. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

"Company," "we," "us," or "our" refers to Imos Pizza, a food service business operating in the United States, including our officers, directors, employees, agents, contractors, and affiliates.

"User," "you," or "your" refers to any individual, entity, or organization that accesses, uses, or interacts with our Services in any capacity.

"Services" encompasses our comprehensive food service offerings, including but not limited to our website (pizzimos.rest), mobile applications, online ordering platform, delivery services, pickup services, catering services, loyalty programs, customer support, and all associated features and functionalities.

"Content" includes all information, data, text, graphics, photographs, images, audio, video, software, code, and other materials available through our Services, whether created by us, our users, or third parties.

"Website" refers to our official website located at pizzimos.rest and all associated subdomains, pages, and digital properties.

"Order" means any request for food, beverages, or other products submitted through our Services, whether for delivery, pickup, or catering.

3. USE OF SERVICES

3.1 Permitted Use

Our Services are provided for personal, non-commercial use only. You may use our Services to:

• Browse our menu and product offerings
• Place orders for personal consumption or legitimate business purposes
• Create and manage your user account
• Access nutritional information and allergen details
• Participate in loyalty programs and promotions
• Provide feedback and reviews about our products and services
• Contact customer support for assistance

3.2 Prohibited Use

You agree not to use our Services for any unlawful, harmful, or inappropriate purposes. Prohibited activities include, but are not limited to:

3.2.1 Illegal Activities

• Violating any applicable laws, regulations, or ordinances
• Infringing upon intellectual property rights
• Engaging in fraudulent transactions or activities
• Money laundering or financing illegal activities

3.2.2 Harmful or Malicious Behavior

• Transmitting viruses, malware, or other harmful code
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our Services
• Harassing, threatening, or abusing our staff or other users
• Engaging in discriminatory or offensive conduct

3.2.3 System Abuse

• Using automated systems, bots, or scripts to access our Services
• Attempting to reverse engineer our software or systems
• Overloading our servers or network infrastructure
• Circumventing security measures or access controls

3.2.4 Commercial Misuse

• Reselling our products without authorization
• Using our Services for commercial purposes without permission
• Competing directly with our business using our platform
• Extracting data for commercial purposes

4. USER ACCOUNTS

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing accurate, current, and complete information including your name, email address, phone number, and delivery address. You agree to update your account information promptly when it changes.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must use a strong, unique password and enable any additional security features we provide. You agree to immediately notify us of any suspected unauthorized access to your account.

4.3 Account Accuracy

All information provided during account registration must be truthful, accurate, and complete. Providing false information may result in account suspension or termination. We reserve the right to verify the accuracy of account information.

4.4 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent restrictions, manipulate promotions, or engage in fraudulent activity is strictly prohibited.

4.5 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason we deem appropriate. You may also terminate your account at any time by contacting customer support.

5. PRODUCTS AND SERVICES

5.1 Product Descriptions and Accuracy

We strive to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that product descriptions, images, or pricing are complete, reliable, current, or error-free. Product availability may vary by location and time.

5.2 Food Safety and Allergen Information

We are committed to food safety and compliance with all applicable health regulations. Allergen information is provided for guidance only. If you have food allergies or dietary restrictions, please consult with our staff and review ingredient lists carefully. We cannot guarantee that our products are completely free from allergens due to potential cross-contamination in our kitchens.

5.3 Pricing and Availability

All prices are subject to change without notice. Prices displayed on our platform are in USD and include applicable taxes unless otherwise noted. We reserve the right to modify prices, discontinue products, or limit quantities at any time.

5.4 Order Acceptance and Processing

All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, credit card authorization failures, or suspected fraudulent activity.

5.5 Delivery Terms and Conditions

• Delivery Zones: Delivery is available only within our designated delivery areas
• Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, or high demand
• Minimum Orders: Minimum order requirements may apply for delivery service
• Delivery Fees: Delivery fees are clearly displayed before order completion
• Temperature-Sensitive Items: We take reasonable precautions to maintain food temperature during delivery

5.6 Payment Terms

Payment is required at the time of order placement. We accept various payment methods as displayed on our platform. You authorize us to charge your selected payment method for the total amount of your order, including taxes, fees, and tips.

5.7 Order Modifications and Cancellations

Order modifications or cancellations may be possible within a limited time window after order placement. Once food preparation begins, modifications or cancellations may not be possible. Please contact us immediately if you need to modify or cancel your order.

5.8 Returns and Refunds

For information about returns, refunds, and our satisfaction guarantee, please refer to our comprehensive Refund Policy available at pizzimos.rest/refund.html.

6. INTELLECTUAL PROPERTY

6.1 Our Ownership Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, software, and the compilation thereof, are owned by Imos Pizza or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Trademarks

The Imos Pizza name, logo, and all related trademarks, service marks, and trade names are proprietary to us. You may not use our trademarks without our express written permission.

6.3 Limited License to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our Services for personal, non-commercial purposes only.

6.4 User Content License

By submitting content to our Services (including reviews, photos, comments, or feedback), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our business operations.

6.5 Copyright Infringement Reporting

If you believe that your copyrighted work has been used on our Services in a way that constitutes copyright infringement, please contact us at [email protected] with detailed information about the alleged infringement.

7. USER CONTENT

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services. This includes reviews, comments, photos, and any other user-generated content.

7.2 Content Standards

All user content must comply with our community standards and applicable laws. Prohibited content includes but is not limited to:

• Defamatory, obscene, or offensive material
• Content that violates privacy rights or publicity rights
• Spam, advertising, or promotional material
• Copyrighted material used without permission
• False or misleading information

7.3 Content Removal Rights

We reserve the right to review, edit, or remove any user content that violates these Terms or that we deem inappropriate for any reason, without prior notice.

7.4 No Endorsement

The views expressed in user content do not represent our views or opinions. We do not endorse any user content or guarantee its accuracy or reliability.

8. DISCLAIMERS

8.1 "As Is" Service Provision

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 Service Availability

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE MAY EXPERIENCE TECHNICAL DIFFICULTIES, MAINTENANCE PERIODS, OR SERVICE INTERRUPTIONS.

8.3 Third-Party Content

WE ARE NOT RESPONSIBLE FOR THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY THIRD-PARTY CONTENT ACCESSIBLE THROUGH OUR SERVICES.

8.4 Professional Advice

NUTRITIONAL INFORMATION AND DIETARY GUIDANCE PROVIDED THROUGH OUR SERVICES ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL MEDICAL OR NUTRITIONAL ADVICE.

9. LIMITATION OF LIABILITY

9.1 Maximum Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.2 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

9.3 Essential Purpose

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of certain warranties or damages, so some of the above limitations may not apply to you.

10. INDEMNIFICATION

10.1 User Indemnification Obligations

You agree to indemnify, defend, and hold harmless Imos Pizza, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from:

• Your violation of these Terms or any applicable law
• Your use of our Services in an unauthorized manner
• Your infringement of any intellectual property or other rights
• Any content you submit or transmit through our Services
• Your negligent acts or omissions

10.2 Defense and Settlement Rights

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

10.3 Survival of Indemnification

This indemnification obligation shall survive termination of these Terms and your use of our Services.

11. THIRD-PARTY LINKS AND SERVICES

11.1 No Responsibility for Third Parties

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

11.2 Third-Party Terms Apply

Your use of any third-party services is governed by their respective terms of service and privacy policies. We encourage you to read those terms carefully.

11.3 No Endorsement

The inclusion of any link does not imply endorsement by us of the linked site or service.

12. TERMINATION

12.1 Company Termination Rights

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

12.2 User Termination Rights

You may terminate your account at any time by contacting us at [email protected] or through your account settings.

12.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

12.4 Survival of Provisions

Sections 6 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), and 13 (Governing Law) shall survive termination.

13. GOVERNING LAW AND DISPUTES

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado and the United States of America, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before filing any legal action, you agree to first contact us at [email protected] to attempt to resolve any disputes informally. We will work with you in good faith to reach a mutually satisfactory resolution.

13.3 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Denver, Colorado, and you hereby consent to personal jurisdiction and venue therein.

13.4 Class Action Waiver

You agree that any legal action brought against us must be filed individually and not as part of a class action, collective action, or representative proceeding.

14. CHANGES TO TERMS

14.1 Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

14.2 Notification of Changes

We will notify you of material changes by posting updated Terms on our website and updating the "Last Modified" date. For significant changes, we may also provide additional notice via email or through our Services.

14.3 Continued Use Acceptance

Your continued use of our Services after any modifications constitutes acceptance of the updated Terms.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for updates.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and us concerning our Services.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, or pandemic-related restrictions.

15.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact us using the following information:

Imos Pizza
2556 15th St
Denver, CO 80211
United States

Phone: +1 303-455-9463
Email: [email protected]
Website: pizzimos.rest

We strive to respond to all inquiries within 48 hours during regular business hours. For urgent matters related to orders or food safety concerns, please call our phone number directly.